1. Cancellation Policy

• By Customer: You may cancel or reschedule your service appointment free of charge up to 2 hours before the scheduled time. If the technician has already reached your location, the standard visiting/diagnostic fee will be charged.
• By Abid Electronics: We reserve the right to cancel an appointment due to parts unavailability, extreme weather, or safety concerns. In such cases, we will reschedule at your earliest convenience.

2. Refund Policy At Abid Electronics, we strive for 100% customer satisfaction. Refunds are processed under the following conditions:

• Unsuccessful Repairs: If our technician is unable to fix the reported issue after multiple attempts within the warranty period, we will refund the labor charges. Please note that the cost of electronic spare parts (e.g., PCBs, compressors, motors) already installed is generally non-refundable unless the part itself is proven defective under warranty.
• Advance Payments: If you made an advance payment for a spare part that is no longer available or the repair is cancelled before the part is installed, a full refund of the advance will be initiated.

3. Refund Processing Approved refunds will be processed via the original method of payment (UPI or Bank Transfer) within 5-7 business days. Cash payments will be refunded via UPI/Bank transfer for security reasons.

4. Non-Refundable Items

• Diagnostic / Visiting fees (once the technician has inspected the appliance).
• Any spare parts that have been damaged due to voltage fluctuations or physical mishandling by the customer after installation.